Terms and conditions of access

Article 1: Introduction

Captain Language.
(hereinafter Captain Language)
Registered office: : 9 RUE MAURICE GRANDCOING

Please contact us on: (+33)1 43 90 69 07 (local call charges from any metropolitan landline in France apply) or by email at the following address:contact@captain-language.com

The Captain Language website can be accessed via the address www.captain-language.com and allows the purchase of Captain Language e-learning services designed to help people learn foreign languages.

The services offered on the Captain Language website are fully intended for consumers.

Article 2: Definitions


payment of the sum indicated against the transmission of codes allowing access to the learning platform for the customer's choice of language, for as many times as the customer wishes and for the limited duration of the subscription package selected.


software accessible to the customer by virtue of personal codes transmitted in advance by email, for access from any computer with an Internet connection.


portable or desktop PC, not including tablets or other terminal connection equipment using a mobile connection facility.


physical person using the Captain Language services for personal purposes, outside the scope of their professional activity.

Technical constraints associated with the Internet network:

Non-exhaustive list


online learning of one or more foreign languages in accordance with the contract entered into.

Article 3: Services offered

The Captain Language platform can be accessed online. Optimum use of our services requires a computer equipped with the latest version of Flashplayer and an Internet connection. To benefit from all of the tools in the programme, we recommend using a headset (earphones and microphone). Captain Language cannot be held responsible for any improper use of its platform resulting from the lack of suitable equipment.

The Captain Language platform can be accessed by means of an individual username and password which the customer receives in advance and which can be used on anycomputer with an Internet connection. These login details are personal and each customer must safeguard their confidentiality. Captain Language cannot be held responsible for any damages or malfunctions resulting from the use of these same login details by a third party.

Article 4: Price

The price invoiced is that displayed when the contract is concluded and includes all applicable taxes. The price is to be paid in the currency displayed on the order confirmation. It includes VAT at the rate applicable on the date of order and any changes in the applicable rate of VAT shall be reflected automatically in the prices.

The communication costs associated with the use of the services offered by Captain Language are to be borne by the customer.

Article 5: Payment

Payment is made electronically using a bank card. 
Payment is effected after the order is confirmed and the bank details have been verified by the entity tasked with transaction security; Ingenico. The card is debited when an order is placed.

Article 6: Contractual process

The customer selects one of the 10 contract languages offered by Captain Language.

The customer then selects the service(s) they wish to purchase. A page summarising the order is produced, displaying the price including all taxes, as well as the currency chosen for that order. At this point, the customer may amend the order. Once the order has been confirmed, the customer accesses the Ingenico payment platform. Once payment has been made and verified by Ingenico, the customer receives email confirmation of the order.

Purchase histories can be viewed by logging in to the customer account at any time during the subscription period and on request at the following address: contact@captain-language.com

Article 7: The right of withdrawal

In accordance with the regulations in force, for purchases including an access period to the Captain Language e-learning platform the right of withdrawal may not be exercised if the customer has used their personal codes to access the online platform within 14 days of the email providing that these codes being sent. (Article L.121-20 of the French Consumer Act). In such cases, the contract is deemed to have been executed. Conversely, if the customer does not use these personal codes to access the online platform within 14 days of receiving the email providing these codes, the customer may exercise their right to withdraw for a period of 14 days from the date of receipt of receiving those personal codes. Captain Language then undertakes to reimburse the customer for the total amount of monies paid, to do so without delay and within thirty days of the date when this right was exercised. This reimbursement is made using any form of payment unless otherwise agreed.

The request must be made via the provided form.

Article 8: Proof

The data recorded by Captain Language constitutes proof of all orders passed between Captain Language and its various customers, unless proof to the contrary can be provided.

Order histories can be viewed by logging in to the customer account at any time during the subscription period and on request at the following address: contact@captain-language.com

Article 9: Contractual responsibility

Captain Language cannot be held responsible for technical constraints associated with the Internet network, such as access speed to the platform, the inaccessibility of services and the fraudulent use by third parties of personal access codes issued individually.

Customers are solely responsible for the connection terminal equipment that enables them to access and use the Captain Language platform effectively. Captain Language cannot in any event be held responsible for malfunctions associated with customer connection equipment that arise due to incompatibility with the Captain Language platform.

Article 10: End of contract or unilateral termination

The contract ends when the contractual subscription period expires. At all times, Captain Language reserves the right to close a customer account without prior notice or compensation in the event of any failure to comply with the terms and conditions of sale, non-payment of monies owed or any action deemed contrary to the interests of Captain Language.

Article 11: Personal details

Personal information relating to Internet users collected by Captain Language when an account is opened or an order is placed is intended for Captain Language, a trademark registered by WORLD WIDE SPEAKING SARL, 9, Rue Maurice Grandcoing, 94854 IVRY SUR SEINE CEDEX. However; Captain Language reserves the right to transmit this data to its partners unless the customer involved stipulates otherwise.
The personal information requested is required for the effective use of the service and to permit efficient management of the account. Anyone refusing to communicate thedata highlighted in bold on the registration form will be unable to create an account or place an order on the www.captain-language.com website. 
In accordance with the French Data Protection Act dated 6 January 1978 modified in 2004, the customer is entitled at any time to a right to access and amend this information simply by sending a request by email to the following address: contact@captain-language.com or by post, addressed to Captain Language, Marketing Department, 9 RUE MAURICE GRANDCOING, 94200 IVRY SUR SEINE.

Finally, customers must provide their express consent in order to receive newsletters from Captain Language and/or its partners.

Article 12: Competent jurisdiction and applicable law

Captain Language shall do everything within its power to resolve disputes of any kind as quickly and efficiently as possible in an amicable fashion. At all times, these terms and conditions of sale are subject to French Law, each party grants jurisdiction to the French courts in the event of any dispute.

Article 13: Miscellaneous information

In the event of any dispute, if a clause is deemed unenforceable, all other clauses will remain unaffected and retain full legal force.

Captain Language reserves the right to amend these terms and conditions without notice in accordance with the legislation in force.

These terms and conditions have been translated into more than 10 languages. In the event of any major contradiction, the reference version for these terms and conditions shall always be the French language original.